Frequently Asked Questions

Once you place your order, you'll receive a confirmation email. As soon as your order ships, a second email with a tracking link will be sent. You can also track your order anytime on our Parcel Tracking Page.

Yes, we ship to over 50 countries worldwide! You can view our full shipping policy, rates, and estimated delivery times on our Shipping & Delivery Page.

Yes! We offer free standard shipping on all U.S. and International orders over $39, and on Middle East orders over $99. For more details, please see our Shipping & Delivery Page.

We process orders quickly, but we'll do our best to accommodate your request. Please contact us immediately at info@nailmad.com with your order number and the requested changes. We can't guarantee modifications after an order is placed, but we'll try our best to help.

We are so sorry for the error! Please contact our customer care team at info@nailmad.com within 7 days of receiving your order. Be sure to include your order number, a photo of the item, and a brief description of the issue, and we will make it right for you.

We want you to be completely happy with your purchase! We accept returns for unopened and unused items within 15 days of delivery. Please note that for hygiene reasons, sale items and certain products like nail stickers are final sale. For our full policy and instructions on how to start a return, please visit our Return Policy page.

We accept all major credit cards (Visa, MasterCard, American Express). All available options will be displayed at checkout.

Absolutely. Our store is powered by Shopify, which is certified Level 1 PCI DSS compliant. This means your data is protected with the highest level of security, from your personal details to your payment information.

• 5D Embossed stickers have a more pronounced, higher-relief texture that you can really feel, offering a hyper-realistic, almost sculpted look. 
• 3D stickers have a more subtle raised effect, perfect for everyday wear.

Yes, you absolutely can!

For the best results, apply the sticker after your nail polish is completely dry.

However, for maximum longevity and to best protect the sticker's texture (especially for our 5D stickers), we always recommend sealing it with a high-quality gel top coat.

The key is a good top coat! After applying the sticker to a clean, dry nail surface, press it down firmly, ensuring all edges are sealed. Then, apply one or two thin layers of a quality gel top coat and cure it under a UV/LED lamp. This will protect the sticker from daily wear and tear. TUTORIAL HERE

Removal is easy and gentle on your nails!

• If sealed with a gel top coat, simply file off the top coat and soak off the remaining gel as you normally would.
• If used with regular nail polish, a standard nail polish remover will dissolve the polish and the sticker along with it. The sticker itself will not damage your natural nail.

Yes! Our stickers work beautifully on natural nails, gel polish, gel extensions, acrylics, and dip powder. Just make sure the surface is clean, dry, and smooth before application for the best adhesion.

Unlike our 3D/5D stickers which have a self-adhesive back, a water transfer decal is an ultra-thin design printed on a special paper. You cut out the design, soak it in water for a few seconds to release it from the backing, and then slide it onto your nail. They are known for being incredibly thin and seamless, looking almost like they're painted directly on the nail.

Our transfer foils are not regular stickers and require a special adhesive to work. For a flawless transfer, you will need our Pro Foil Transfer Gel (or a similar foil glue) and a UV/LED lamp to cure the gel.

It's a simple process! Watch Full TUTORIAL HERE.

1. Apply a thin layer of Pro Foil Transfer Gel over your cured base color and cure it under the lamp.
2. Press the foil (pattern side up) firmly onto the sticky nail surface.
3. Gently peel back the foil sheet, and the design will have transferred to your nail.
4. Seal with a top coat to finish! 

The most common reason is the foil transfer gel. Ensure you are applying a thin, even layer and that it's cured for at least 60s to reach its optimal stickiness. Also, make sure to press down firmly and evenly across the entire nail surface before peeling.

Great question! For a smooth finish, use a silicone nail art tool or your fingertip to press the foil down, starting from the center of the nail and smoothing outwards towards the edges. This helps push out any air bubbles and ensures the foil lays flat against the curve of your nail before you peel it away.

Proper prep is key for longevity! Start by gently pushing back your cuticles and shaping your nails. Then, lightly buff the nail surface to remove any shine. Finally, cleanse the nail with an alcohol wipe to remove any dust and oils. This creates the perfect canvas for your nail art.

For our products, we recommend a lamp with at least 36 watts of power to ensure a proper and thorough cure for all gel polishes, top coats, and foil transfer gels. Our Precision Flash Cure Lamp is perfect for detailed work, while a full-size lamp is best for curing the entire hand.

"Flash curing" is a technique used to quickly set or "freeze" gel in place for a few seconds, which is perfect for securing nail tips, charms, or preventing intricate designs from moving. Our Precision Flash Cure Lamp is designed for this specific purpose. However, a flash cure is not a full cure. You will still need to cure the entire hand in a full-size UV/LED lamp for the recommended time (usually 60-120 seconds) to ensure the gel is fully hardened and durable.

Yes! All of our nail stickers, foils, and tools are 100% vegan and cruelty-free.